We guarantee your livestock to arrive alive. Elite Reef takes all steps and precautions to ensure that healthy livestock is packaged properly for safe transit to your door. Elite Reef is not liable for shipping delays or mishaps that may occur while in transit. All livestock orders ship with a signature required. If you are not available to sign for the package on the 1st delivery attempt, this guarantee is void. In the unlikely event that the livestock should perish during transit, please email us within 2 hrs of delivery, attaching a clear photo of the specimen still in the original packing. An unboxing video is best. If Elite Reef determines that the specimen has perished, Elite Reef reserves the right to replace or refund the item at their discretion. No refund or credit on any shipping charges. Card Holder fully agrees not to charge back the credit card for any reason and agrees to communicate with Elite Reef LLC to resolve any valid claim that meets the criteria listed.
Elite Reef ships livestock out Mon – Wed only, within the continental US. For security reasons, we will not ship to a different address than your billing address. We sincerely apologize if this causes an inconvenience. You will receive an email with tracking information when your package has been scanned into the shipper’s system. All livestock orders are sent with adult signature required. If you can’t arrange to be present, please make arrangements with the shipper to have the package held at their facility for you to pick up. If package is not delivered to the billing address, on the 1st delivery attempt, livestock arrive alive guarantee is void.